Good Customer Service Isn’t Enough
Today's customers are a little entitled. And it's not just the younger generation. Companies are using data to personalize their offerings and the customer experience to the point of appearing to be mind readers. This sets a precedent and expectation of something way beyond good customer service. Find out how to get there.
April | Chamber President
5 Surprising Things Your Employees Want
Happy employees provide the best customer service. A disengaged employee will never win over your customers. So, the right investment in your employees will always benefit your customers. You’ve probably read all the articles that tell you employees want more money, more praise, and more opportunity. And these things are true but there are other things they wish they had too. These are things they probably haven’t told you and maybe haven’t even figured them out themselves.
April | Chamber CEO
